Making an appointment
- Use appointments appropriately:
- For repeat prescriptions, speak to the pharmacy or the reception.
- For form filling, queries about appointments, problems with benefits, please speak to the admin team.
- If you are unable to attend an appointment, cancel it to allow someone else to attend.
- Register to use our online access service – This allows you to book and cancel appointments, order repeat prescriptions and see your test results. If you would like online access, please ask the reception to collect your log in details.
- Once registered you can book an appointment online. The easy to use online prompts allow you to view, book, or cancel appointments, day or night, and you will receive a confirmation immediately.
- On the day urgent appointments – You may call us on 0208 8891115 between 08.00 am and 09:30 am or use our online service to book an urgent appointment on the same day.
- Future appointments – We only book one week in advance due to patients missing appointments. Please speak to admin if there are special circumstances.
- Working during the week and have difficulty taking time off: speak to admin and special arrangement can be made to accommodate you on a Saturday morning.
- In person – You may also visit the surgery to book routine appointments after 10 am.
When booking an appointment, if possible, inform the receptionist briefly on the nature of the problem so that they can allocate you to the appropriate clinician or admin team.
Each appointment is only 10 minutes and therefore If you are 2 minutes late, you may not be seen and may be asked to re-book your appointment.
Cancelling an appointment
If you are unable to keep your appointment, please cancel your appointment here if you booked online or call us on 0208 889 1115. Please cancel in good time so we can offer it to another patient.
Need to see any GP or nurse on the weekend: we have a partnership with the extended access hubs in the area and can organise this for you. Please speak to the admin team.
To book telephone consultations with either a doctor or a nurse, please call us on 0208 889 1115. This is a quicker way of dealing with some problems and useful for general advice and medication queries. However, you will be asked to leave your telephone number and a clinician will get back to you at a mutually convenient time.
Urgent advice & appointments
If you need urgent advice during our opening hours, please leave a message with the receptionist, and a doctor will contact you as soon as possible.
When we are closed
This is the NHS non-emergency number if you need assistance at the weekend and weekdays from 18.30 hrs to 08.00 hrs. You may receive telephone advice, be invited to a local walk in centre, or a doctor might visit you at home depending on the circumstances.
This service is not for routine problems that can wait until the surgery opens again.
Accident & emergency
If you need emergency treatment it may be appropriate to go straight to A & E at the North Middlesex Hospital.
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
Home visits are only made for those patients who are housebound, too frail or too ill to come to the surgery. Please call us before 10 am and give us as much information as possible, to help us decide how urgently a visit is needed.
Home visits are not ideal, as it is better to treat someone in our well equipped surgery, and a visit takes significantly longer than a surgery consultation.
If you live outside our catchment area and registered as an ‘out of area registration’, you will not be able to have a home visit from our doctors. If your clinical care is then thought to be better delivered closer to your home, your usual doctor may recommend that you register with a surgery in your catchment area.
For referrals, we request appointments from consultants in hospitals. Once a referral has been done, you will be notified and can collect the paperwork at reception to make your own booking, either by telephone or online. The paperwork should contain an ID number (or UBRN), along with a randomly generated password. By contacting the e-referral service, you can then book and manage your appointment at your convenience.
If an appointment has been booked, you can collect the appointment letter from reception. You can change the appointment if it is not convenient to you by following the instructions on the letter.
Where is my referral?
You can track where your referral has got to by calling the hospital directly or by following the instuctions on the letter collected from reception. We do not chase up appointments as a matter of course as you can contact the hospital directly. Please see the hospital appointment lines below;
Hospital Numbers for enquiring about outstanding appointments or referrals
|North Middlesex Outpatients – Appointments||020 8887 3663/3664|
|North Middlesex Imaging department – Appointments||020 8887 3860|
|Whittington Physiotherapy – Appointments||020 3316 1111|
|Royal Free London – Appointments||020 7794 0500 ext 36000|
|University College London Hospital – Appointments||020 3456 7014|
|Whittington Hospital Outpatients – Appointments||020 7288 5511|
|Royal National Hospital for Neurology and Neurosurgery – Appointments (Queen sq)||020 3448 4774|
|Somerset Gardens – Dermatology/cryotherapy referrals||020 8275 6410|
Been off work?
You do not require a doctor’s certificate for any illness lasting less than seven days. Your employer may, however, require you to complete a self-certification form (SC2) which is also available from your employer or please ask at reception.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The ‘fit note’ and sometimes called a ‘sick note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. Fit notes allow for altered working hours, amended duties or workplace adaptations to facilitate your return to work.